Política de reembolso
Return & Refund Policy
All sales are final. We do not offer refunds or cancellations once an order has been placed. Because all of our products are custom-made and production begins immediately upon order placement, we are unable to accommodate cancellations, changes, or refunds for any reason.
Damages & Shipping Issues
We stand behind the quality of our products. If your item arrives damaged due to shipping, please contact us within 7 days of delivery at shop@beautyiswithn.com with your order number and clear photos of the damaged item and packaging. We will evaluate the issue and work to make it right with a replacement.
Candle & MANdle Exchanges
We offer a 14-day exchange for candles and MANdles only, starting from the date your order ships. To be eligible:
- The candle must be more than half full
- You must have proof of purchase
- Local customers must have the candle present
Contact us at shop@beautyiswithn.com to initiate an exchange. Items sent back without prior approval will not be accepted.
Non-Returnable Items
The following items are not eligible for return or exchange under any circumstances:
- Custom or personalized candles
- Beauty products and bath salts
- Sale items and gift cards
- Candles that are half full or less
European Union Customers
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Your item must be unused, in its original condition and packaging, with proof of purchase.
For any questions, contact us at shop@beautyiswithn.com.